Returning An Item

We hope that you will be delighted with your purchase from Regus.Supply, but we understand that sometimes there may be a reason that you would like to return an item you have purchased to us. We aim to make this process as simple as possible. Please note that Regus.Supply is a business retailing products to the trade and to industry. All transaction are therefore deemed to be business to business sales and are therefore governed by our terms and conditions.

28 Days Returns Policy For Peace Of Mind

The returns policy at Regus.Supply is valid for 28 days from the receipt of an item. You therefore have 28 days from the day you receive your item from us to inform our Customer Care Team that you wish to return the item if it is unsuitable. Items must be unused and in their original packaging, suitable for resale.

Before returning any item, please contact us by email at sales@regus.supply or by phone on 020 3925 0855.

Unwanted Or Unsuitable Products – Exchanges and Refunds

We want you to be happy every time you shop with us at Regus.Supply, but sometimes a product might not be what you were expecting or just isn’t right.

You may wish to return your product for an exchange or a refund.

  • Items must be unused and in their original packaging, capable of resale.
  • It is the customers’ responsibility to cover the cost of the return carriage.
  • Once returned goods have been received, their condition will be checked.
  • The original carriage surcharge cannot be refunded.
  • Please note, if a product has been modified / personalised in any way as per a customer’s instruction, all rights of return are null.

Please note that certain products such as printed or personalised goods and other products where safety may have been compromised by use are often unfit for return and advice must be sought from our customer care team before returning them. Other products such as Lightbulbs, Batteries, Attachable Magnet LED, respiratory equipment, ear defenders and plugs cannot be returned or exchanged for hygiene reasons unless they are faulty.

Important notice: If goods are retuned with a view to acquiring replacements, then the new items must be ordered separately through our website. The refund will then be processed at a later date. Refunds can take up to three weeks to process; Placing a new order will ensure that replacements are sent out as soon as possible.